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Frequently Asked Questions

General Questions

Accu-Chek meters use low-energy Bluetooth technology, an advance in wireless communication that is ideal for situations in which the wireless signal only has to travel a short distance. Created for devices that need to run off a tiny battery for long periods, Bluetooth technology is used in activity trackers, heart rate monitors, sound amplifiers that act as an alternative to hearing aids and more.

Absolutely. The Accu-Chek Connect system uses data encryption to keep all your information secure. What's more, you decide what information to share with others, such as your healthcare team. 

Pairing fails during the first attempt:

1) Power the devices off and back on.  

2) Make sure the your Accu-Chek Guide meter and your mobile device are in close enough proximity (within 1 meter/ 3 feet) to one another. 

3) Make sure Bluetooth is turned on. 

4) Get away from interferers. If a Bluetooth device was previously paired with something else, turn off that other gadget. Get away from Wi-Fi router and USN 3.0 port. Flight mode must be turned off.

5) Restart the pairing process again.


If the App is already paired with an Accu-Chek Guide meter before, the “No meters found” message may appear when attempting to pair:

1) Delete previous pairing from your mobile device. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair.

2) Delete previous pairing from your Accu-Chek Guide meter. From the meter’s Main Menu, select Settings > Wireless > Pairing > Delete Pairing.

3) Restart the pairing process again.



  • Deleting a device pairing on the meter does not delete the pairing on the mobile device running the app.
  • The App and Accu-Chek Guide meter can be paired with up to 5 devices at a time. The device on which the app resides may have a different limit on the allowed number of pairings. If the maximum number of devices has been paired, a pairing must be deleted before an additional device can be paired.


Sharing Information

Refer to Accu-Chek Connect App Quick Start Guide (QSG) on 'Enabling Auto-Send Setting'.

Getting Started

You can download the free Accu-Chek Connect app from Google Play or the Apple App Store.

For you to be able to use the app, you will need Accu-Chek Guide meter which is available at most retail pharmacies in Malaysia.

You can also create an online account through the app or by going directly to the Accu-Chek Connect Online portal. Read to know more about Accu-Chek Connect Online.

Only the Accu-Chek Guide currently offer the wireless capability needed to transmit data directly to the Accu-Chek Connect app in Malaysia.

However, you can enter data into the app manually or transfer data from other Accu-Chek meters into the Accu-Chek Connect Online portal instead of app. That way, your data can be reviewed in helpful charts and graphs and shared with your healthcare team.

Refer to Accu-Chek Connect App Quick Start Guide (QSG) for details on ‘Wireless Communication and Meter Pairing’.

The Accu-Chek Connect app is available for Apple and Android devices. The app must be installed on a compatible device. See if your device is compatible.

While the Accu-Chek Connect app is not designed specifically for larger screens, most will scale up automatically. On an iPad, you can view the app in 2X mode.

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Accu-Chek Connect App

Item Description

Once linked with your Accu-Chek Guide meter, experience diabetes management in the palm of your hand. You can instantly see your blood glucose results and patterns in your mobile device. With this app, it helps you in self-management and share your important data with your loved ones. With the additional power of the web, you can even share your data with your health care professionals. Stay better connected for better decisions.

Product Manuals

Data transfer


Auto text

Share your blood glucose results to your caregiver

Operating System

App based

Benefits and Features
  • Wireless data transfer 

          Track your results automatically―no paper logbook needed


  • Share your data seamlessly.

Keep your loved ones informed about your blood glucose results with the auto-text messaging function.

Create your online account to easily share your data with your healthcare professional in real time.


  • Meal images for carbs estimate

Now you can even take a picture of your meal and view it in the app together with your blood glucose results.



Meter Compatibility:

Accu-Chek Guide only (In Malaysia)

Meter Connection:

Refer to Accu-Chek Connect App Quick Start Guide (QSG) above for details on ‘Wireless Communication and Meter Pairing’.

Get the free app:

Download the Accu‑Chek Connect app from your phone’s app store:

How to use the app?

For more information on how to pair your Accu-Chek Guide meter and your mobile device, read the Quick Start Guide (QSG) as above for details on ‘Wireless Communication and Meter Pairing’.




Accu-Chek Connect app is not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease or health condition.

Other related products are registered under Act 737 except for Accu-Chek Connect Online as it is not a medical device.

IVDC11606143718, IVDC4659920-49005.