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Frequently Asked Questions

Blood Glucose Monitoring

Once you have created your account, you will find the easy to use help function in the upper right corner or refer to the Quick Start Guide as above.

Follow the instructions in the link below.

or refer to the Quick Start Guide as attached above.

Accu-Chek Meters Picture Cable
Accu-Chek Instant S Micro USB cable for data transfer
Accu-Chek Guide

Micro USB cable for data transfer.

Works with Accu-Chek Connect app as well.

Accu-Chek Performa 2 Accu-Chek Infrared (IR) cable
Accu-Chek Performa    Accu-Chek Infrared (IR) cable
Accu-Chek Active 4&5 Micro USB cable for data transfer
Accu-Chek Active Accu-Chek Infrared (IR) cable




In addition to blood glucose results and insulin doses, you can track lab test results such as cholesterol, kidney screenings and HbA1c, plus blood pressure, medications, insulin, weight, food and activity, upcoming appointments and more. Include as much—or as little—information as you want in your reports.

For the Accu-Chek Infrared (IR) cable, you can purchase it from Roche Diagnostics Malaysia.

For the micro USB cable, you can purchase it from any IT store.

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Accu-Chek Connect Online

Item Description

Better connected for better decisions

The Accu-Chek Connect Online diabetes management system uses the power of the web to help you manage your diabetes and share important information with your healthcare team.

Product Manuals


Blood glucose results, Insulin use data, Carbohydrate counts, Medication data.


Cloud based

Benefits and Features

Access your data and share with family, caregivers, or your healthcare team from any PC with an internet connection with no time consuming software installation.


  • Easy, quick data visualization, including easy-to-understand charts and graphs that can help you make choices with confidence.
  • Share information securely with your healthcare team and caregivers for support when you need it.
  • Store all your data from any Accu-Chek meter in one convenient to access place.
Additional Specifications
Meter Compatibility:

All Accu-Chek Blood Glucose Meters

Meter Connection:

Refer to your Accu-Chek meter user manual for details on how to download your data.
One of these cables may be required when downloading data from some
Accu-Chek meters:

  • Standard USB Micro Cable (for data transfer)
  • Accu-Chek Infrared (IR) Cable (Available for purchase from Roche Diagnostics Malaysia. For more information, call 1-800-88-1313 for any enquiry).
Operating System and Browser Compatibility:
Operating System Compatible Browsers Supported Version
Microsoft Windows Microsoft Internet Explorer 9.0* or later
Mozilla Firefox 45.0* or later
Google Chrome 49.0* or later
Apple OS X Safari 9.0* or later
Apple iOS Safari 9.0* or later
Google Android Google Chrome 49.0* or later
* Version tested for compatibility with the application


How to Use

For information on how to set up your online account, follow the simple instructions as you create your account. You will also find the easy-to-use help function in the upper right corner once your online account has been created.



Accu-Chek Connect Online is not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease or health condition.

Other related products are registered under Act 737 except for Accu-Chek Connect app as it is not a medical device.

IVDC11606143718, IVDC4659920-49005, IVDC33289179918