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Frequently Asked Questions

Cleaning the meter

  1. Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.
  2. Clean the measuring window following the steps as below if you notice that the measuring window located beneath the cover is visibly dirty, or if the error message E-1 is displayed.

Cleaning the measuring window

  Steps Picture

 Pull the cover of the measuring window straight   towards you.


 Wipe the cover from the outside and the inside   using a lightly moistened cloth or cotton swab.


 Carefully wipe the measuring window and its   surrounding area using a lightly moistened cloth or   a cotton swab.

 Remove any fluff or lint that may remain.

 Allow areas you have wiped time to dry thoroughly.


 Place the cover straight and centered onto the   meter.


 Slide it closed until it audibly clicks into place.


  • 70% isopropyl alcohol
  • Mild dishwashing liquid mixed with water
  • 10% household bleach solution (1 part bleach plus 9 parts water) made the same day

Special Features

 1.   With the meter turned   off, press the M button   briefly (approximately 2   seconds).
 The last saved (newest)   test result is displayed.
 2.   Press the S button   briefly.
 The first average, the     7-day average of all test   results, is displayed.
 The upper left corner of   the display shows the   number of test results     taken into account for   calculating the average.   The upper right corner   of the display shows the   number of days taken   into account for   calculating the average.



 With the meter turned off, press the M   button briefly (approximately 2   seconds) until the meter turns itself on.



 The last (newest) test result is   displayed together with the time, date   and the word Memory.
 If you marked the test result with a   marker, the marker is also displayed.




Accu-Chek Active 4 and 5 can store up to 500 test results with the time and date. You do not need to do anything to save the results. The meter automatically saves all test results.
If all the memory locations are occupied, the oldest test result is deleted to create space for the new one when you perform a new test.

No, Accu-Chek Active 4 and 5 do not have the general test reminder function.

 1.   As long as the test   result is being   displayed, you can   mark the test result.
 Press the S button   or M button   repeatedly until the   desired marker is
2.  In the example at the   side, the before meal   marker ( symbol)   was selected.
 After choosing the   desired marker, you   can turn the meter off.
 The test result is   saved together with   the marker.


Blood Glucose Monitoring

No. Accu-Chek Active blood glucose meters are designed exclusively for use with Accu-Chek Active test strips.

No, check the use by date  on the test strip container. Do not use test strips past the use by date. 

An E2 error message will display on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood glucose test.

A drop of blood is needed (1-2 microlitre).

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Accu-Chek Active 4 and 5

Item Description

The Accu-Chek Active blood glucose system gives reliable results that you can trust because of the following:


Proven accuracy1 that meets international quality standards2
Delivers accurate results that meet international quality standards
(ISO 15197:2013, ISO 13485).


Proven virtually pain-free lancing device3
Patented technology for the most gentle testing.


Widely accepted and used worldwide2
20 million users in 100 countries trust its reliable results.


1. Accu-Chek Active Test Strip Pack Insert, 2017
2. Data on file
3. Kocher, S, et al., Comparison of Lancing Devices for Self-Monitoring of Blood Glucose Regarding Lancing Pain J Diabetes Sci Technol 2009; Sep. 3(5):1136-1143.

Product Manuals


5 seconds (In-dosing), 8 seconds (Out-dosing)


1-2 µL


97.8 x 46.8 x 19.1mm


50g with battery


500 test results with date and time

Benefits and Features
  • Just 2 buttons are used to operate the meter for intuitive handling
  • Large and easy to read display
  • In- or out-dosing for simple testing
  • Under dosing alerts
  • The visual double check lets you see your recent test result
  • Pre-meal and post-meal markers are available
  • Post-meal alert reminds you to test 2 hours after eating
  • 500 test results are stored in memory
  • See averages of all blood test results over 7, 14, 30 and 90 days
  • Fulfills the accuracy requirements of ISO 15197:20131


1. Accu-Chek Active Test Strip Pack Insert, 2017

Additional Specifications
Measuring principle:

Mutant variant of the glucose dehydrogenase quinone protein (Mut. Q-GDH 2, modified variant of EC, acinetobacter spec; photometric end-point measurement

Measuring time:

Approximately 5 seconds (In-dosing: blood application with test strip within the meter)
Approximately 8 seconds (Out-dosing: blood application with test strip outside the meter)

Measuring conditions:

Temperature: 8°C to 42°C 

Memory capacity:

Up to 500 values with date and time

Test averages:

7, 14, 30 and 90 days 

Data transfer:

Via USB interface (with Micro-USB cable)


97.8 x 46.8 x 19.1 mm


50g with battery


1 battery, 3V type 2032 

Altitude independence:

0 to 4,000 m (0 to 13,123 ft.)

Sample size:

1-2 µL 

Measuring range:

0.6 mmol/L – 33.3 mmol/L 

Sample types:


If the test strip is removed from the meter to apply blood::

Venous blood anticoagulated with lithium heparin or ammonium heparin or EDTA, arterial blood and blood from neonates

Sample dosing:

Blood application onto the middle of the test pad. The test strip (and its components) has the function to spread the blood above the test area in a quick and hygienic way

Dosing options:

Blood can be applied to already inserted test strip (In-dosing), or a test strip outside the meter (Out-dosing). Out-dosing is helpful to minimize the risk of contamination when a meter has multiple users (e.g. in a hospital) and, in case of alternative site testing, to facilitate blood application

Visual color check:

Plausibility check option with 5 color block on the test strip vial

Hematocrit range:

20–55% (In-dosing mode), 20–70% (Out-dosing mode)

Test strip stability:

Test strips remain stable up to expiry date printed on test strip vial, even after opening (test strip container must be closed tightly after each test strip is removed)

How to Use

Get results in 3 steps:

  1. Insert your test strip into the meter and it turns on automatically.
  2. Apply your blood sample onto the green dosing area of the test strip.
  3. In a few seconds, your test result will appear in the easy to read display.