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Frequently Asked Questions

Power Issue

What should I do if my meter is powered on and displaying a low battery icon?
  1. Change battery. Refer to the instructions in the user's manual on how to appropriately handle any errors that may occur.
  2. If the instructions in the user’s manual does not correct the situation, please contact our Roche Diabetes Care Customer Care line at 1-800-88-1313  to obtain further support.
What should I do if my meter will not power on or has short battery life?
  1. Change battery. Refer to the instructions in the user's manual on how to appropriately handle any errors that may occur.
  2. If the instructions in the user’s manual does not correct the situation, please contact our Roche Diabetes Care Customer Care line at 1-800-88-1313  to obtain further support.
What can I do to ensure I can run a test whenever needed?

Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to:

  • Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer.
  • Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional or pharmacist about other possible back-up methods.
  • If you have further questions, please contact our Roche Diabetes Care Customer Care line at 1-800-88-1313  to obtain further support.

Cleaning the meter

What parts of the meter should be cleaned?

Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.

What can I use to clean the meter?
  • 70% isopropyl alcohol
  • Mild dishwashing liquid mixed with water
  • 10% household bleach solution (1 part bleach plus 9 parts water) made the same day

Special Features

How to view the averages?

 

  

 

How to view my previous test results?

 

How many test results can be stored in Accu-Chek Guide meter?

Accu-Chek Guide meter can store up to 720 test results with their time and date. You do not need to do anything to save the results. The meter automatically saves all test results.
If all the memory locations are occupied, the oldest test result is deleted to create space for the new one when you perform a new test.

Can I set a general test reminder and post-meal reminder?

Yes, you can set up to 4 general test reminders per day and switch on the post-meal reminder in the set-up mode.

How to add a comment?
 1.   After performing a blood glucose test, the test   result is displayed on the screen with Add   Comment highlighted. Press  to add a   comment.
 2.  The Add Comment menu appears. Press  to   highlight the desired comment (the example here   is Before meal). Press  to select the comment.
 3.

 If Patterns is On:

 If Patterns is on and you select Before meal   or After meal, press  to select a specific meal   (Breakfast, Lunch, Dinner, or Snack). Press  to   set the selected meal for the test result.
 4.
 The final result appears with the comment symbol.   Press  or  to set the comment and return   to Main Menu. To change the comment, press  to select the comment. Press  to return to Add   Comment.
What type of comments can be added?

Blood Glucose Monitoring

Can I use an expired test strip?

No, check the use by date  on the test strip container. Do not use test strips past the use by date. 

What happens if I do not apply enough blood on the test strip?

A ‘Drop Too Small’ (E4) error message will display on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood glucose test.

How much is the required blood sample size for a blood glucose test?

Only a tiny blood drop will do (0.6 microlitre).

How do I use Accu-Chek Guide to obtain a blood glucose result?
  1. Insert your test strip into the meter and it turns on automatically.
  2. Apply your blood sample to the easy to see yellow dosing area. Only 1 small drop is needed.
  3. In less than 4 seconds, your test results will appear in the easy to read display.

Accu-Chek Guide System

Item Description

Wireless connection to your compatible smartphone keeps your important information in the palm of your hand, eliminating the need for a paper diary. Along with proven accuracy1, features like the spill resistant vial, wide test strip dosing area, strip port light and strip ejector button can help make every day blood glucose monitoring easier.2

Product Manuals

EASY

No coding

RESULTS

Less than 4 seconds

SAMPLE

Tiny: 0.6µL

STRIP PORT LIGHT

Allow testing in the dark

STRIP EJECTOR

Remove used strip in hygienic way

APP

Wireless connection to your mobile device

Benefits and Features
  • Proven accuracy that exceeds current ISO 15197:20131
  • No more "strip confetti"—the spill resistant vial helps you remove one strip at a time
  • Wide test strip dosing area —apply a small drop of blood anywhere along the wide yellow edge
  • Receive glucose readings in less than 4 seconds
  • Monitor in all light conditions, thanks to a bright, backlit display and a strip port light
  • Eject used test strips from the meter with the push of a button
  • Enjoy virtually pain free3 lancing with the included Accu-Chek FastClix lancing device
  • Have the option of transmitting results to the mySugr app on your compatible smartphone using wireless technology.​

References:
1. Accu-Chek Guide Test Strip Package Insert 2016.
2. Harvey, C., et al., J Diabetes Sci Technol 2016 10(5):1136-1142.

3. Kocher, S., et. al., Comparison of lancing devices for self-monitoring of blood glucose regarding lancing pain. J Diabetes Sci Technol 2009 3(5):1136-1143.

Additional Specifications
Measuring time:

Less than 4 seconds

Measuring principle:

FAD glucose dehydrogenase (GDH)

Measuring conditions:

Temperature: 4°C to 45°C 

Memory capacity:

720 blood glucose results and 32 control tests results with time and date

Test averages:

7, 14, 30 and 90 days 

Dimensions:

80 x 47 x 20 mm 

Weight:

40g with battery 

Display:

LCD

Battery:

2 battery, 3V type 2032 

Auto power off:

90 seconds

Under dosing detection:

Yes

Altitude independence:

0 to 3,094 m (0 to 10,150 ft.)

Sample size:

0.6 µL 

Measuring range:

0.6 mmol/L – 33.3 mmol/L 

Sample types:

Capillary, venous, arterial, and neonate

Sample dosing:

Capillary fill function

Hematocrit range:

10 to 65% 

Test strip stability:

Test strips remain stable up to expiry date printed on test strip vial, even after opening (test strip container must be closed tightly after each test strip is removed)

Data transfer:

Bluetooth (with mobile devices)
Micro USB cable (with computer)

How to Use The Meter

 

Accu-Chek Guide Meter

Get results in 3 steps:

  1. Insert your test strip into the meter and it turns on automatically.
  2. Apply your blood sample to the easy to see yellow dosing area. Only 1 small drop is needed.
  3. In less than 4 seconds, your test results will appear in the easy to read display.

 

Disclaimer:

This advertisement does not promote the diagnosis, treatment, prevention or cure of diabetes. Please consult your healthcare professional for the interpretation of the result and diagnosis. 

Accu-Chek Guide and other related products are registered under Act 737 except for mySugr logbook as it is not a medical device.

IVDC11606143718, IVDC5735021-56117, GB47153952818

MDAMD 0127/2022