Frequently Asked Questions

Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to:

• Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer.
• Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional or pharmacist about other possible back-up methods.
• If you have further questions, please contact our Roche Diabetes Care Customer Care line at 1-800-88-1313  to obtain further support.

1. Change battery. Refer to the instructions in the user's manual on how to appropriately handle any errors that may occur.
2. If the instructions in the user’s manual does not correct the situation, please contact our Roche Diabetes Care Customer Care line at 1-800-88-1313  to obtain further support.

1. Change battery. Refer to the instructions in the user's manual on how to appropriately handle any errors that may occur.
2. If the instructions in the user’s manual does not correct the situation, please contact our Roche Diabetes Care Customer Care line at 1-800-88-1313  to obtain further support.

With the meter on or off, press and release  or  to enter memory. The most recent test result appears on the display.

Accu-Chek Performa 2 meter can store up to 500 test results with their time and date. You do not need to do anything to save the results. The meter automatically saves all test results.
If all the memory locations are occupied, the oldest test result is deleted to create space for the new one when you perform a new test.

Yes, you can set up to 4 test reminders per day in the set-up mode.

1. Perform a test. The result appears on the display.
2. With the test strip in the meter, press and release  or to toggle through test result markers and the post-meal reminder.
3. When the marker or reminder you wish to select appears on the display, remove the test strip from the meter.

Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.

• 70% isopropyl alcohol
• Mild dishwashing liquid mixed with water
• 10% household bleach solution (1 part bleach plus 9 parts water) made the same day

No. Accu-Chek Performa blood glucose meters are designed exclusively for use with Accu-Chek Performa test strips.

No, check the use by date  on the test strip container. Do not use test strips past the use by date. 

An E4 error message will display on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood glucose test.

Only a tiny blood drop will do (0.6 microlitre).

1. Insert your test strip into the meter and it turns on automatically.
2. Apply your blood sample to the easy to see yellow dosing area. Only 1 small drop is needed.
3. In 5 seconds, your test results will appear in the easy to read display.